Privacy Policy

Overview

This Privacy Policy explains how Sarentix collects, uses, stores, and discloses personal information in connection with the website, enquiries, orders, intake forms, fulfilment, and related business operations.

If you have a privacy question, correction request, or complaint, you can contact us at support@sarentix.com.

Sarentix is operated by Sarentic Pty Ltd, trading as Sarentix.

Information we collect

We may collect information such as:

  • your name

  • email address

  • business name, if provided

  • information submitted through the contact form

  • information submitted through the intake form

  • order and transaction details

  • communications you send to us

  • technical or usage information collected through the website and related services

How we use information

We may use personal information to:

  • respond to enquiries

  • process purchases

  • deliver digital products

  • generate business-specific documents based on your intake

  • manage customer, order, and fulfilment records

  • send delivery, support, and service-related communications

  • maintain internal business and accounting records

  • improve the operation of the website and fulfilment process

  • meet legal, tax, regulatory, or operational obligations

Service providers we use

We use third-party providers to help operate the business and deliver the product.

This may include:

  • Squarespace for website hosting and site operation

  • Stripe for payment processing

  • Zoho for forms, documents, and email

  • Airtable for customer, order, and intake data management

  • Make for workflow automation between services

We may also use secure internal storage tools for selected internal documents where needed.

Data storage and handling

Customer, order, and intake information may be stored and managed through Airtable and other connected service providers used in the fulfilment workflow.

Information may also be processed through third-party systems used for payment processing, form handling, document generation, automation, and email delivery.

We take reasonable steps to protect information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of online transmission or storage is completely secure.

International processing and storage

Some of the service providers we use may store or process personal information in countries other than your own.

By using the site or purchasing a product, you acknowledge that your information may be handled through those providers as part of delivering the service.

Retention

We keep personal information for as long as reasonably necessary for order fulfilment, record-keeping, support, legal, tax, accounting, and operational purposes, or as otherwise required or permitted by law.

Access and correction

If you want to request access to personal information we hold about you, or ask for it to be corrected, contact us at support@sarentix.com.

Questions or complaints

If you have a privacy question or complaint, contact support@sarentix.com.

We will review your request and respond within a reasonable time.

Changes to this policy

We may update this Privacy Policy from time to time by publishing the updated version on the site.

The updated version takes effect from the date it is posted.