Refund Policy

Overview

Sarentix sells digital products.

Because fulfilment begins after purchase and the pack is generated using the information provided in the intake form, change-of-mind refunds are generally not offered once fulfilment has started or the pack has been delivered.

If there is a problem with your order, contact us at support@sarentix.com and we will review it.

Change of mind

We generally do not offer refunds for change of mind once fulfilment has started or the pack has been delivered.

This is because the product is a digital, business-specific pack generated from the information you provide after purchase.

Order problems

If there is a problem with your order, please contact us at support@sarentix.com.

This includes issues such as:

• non-delivery

• broken or inaccessible delivery links

• duplicate payment

• receiving the wrong files

• receiving a pack that materially does not match the product purchased

Where appropriate, we may provide a replacement delivery, correction, refund, or other remedy.

Consumer rights

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under applicable consumer law, including any rights that cannot be excluded by law.

Contact

To request help, email support@sarentix.com and include:

• the email address used for the order

• the date of purchase

• a short description of the issue